Privacy Policy

1. Who We Are

HaggleBuddy ("we", "us", "our") is a mobile application that provides Nigerian market price information and AI-powered negotiation coaching. HaggleBuddy is operated by Haggle & Dende Limited, registered at 24 Damaturu Road, Kaduna South, Kaduna State, Nigeria. Our website is www.hagglebuddy.com and our app is available on the Apple App Store and Google Play Store.

This Privacy Policy explains how HaggleBuddy collects, uses, stores, and protects information about users ("you") of our mobile application and website. It applies to all services offered under the HaggleBuddy name.

By using HaggleBuddy, you agree to the collection and use of information in accordance with this policy. We comply with Nigeria's Nigeria Data Protection Regulation (NDPR) 2019 and, where applicable, the General Data Protection Regulation (GDPR).

2. Data We Collect

2.1 Information You Provide

• Anonymous account: HaggleBuddy does not require you to register with a name, email, or password. When you first open the app, we create an anonymous account tied to a randomly-generated identifier so we can save your price reports, points, and Pro status.
• Price reports: When you report a market price, we collect the item name, price, market location, date/time, and any notes you add.
• AI Coach conversations: Messages you send to the AI Haggle Coach and Roleplay Mode are forwarded to our AI provider (Anthropic) to generate a response. They are not stored on our servers beyond your current session.
• Pro subscription: If you subscribe to HaggleBuddy Pro, the purchase is handled by Apple (App Store) or Google (Play Store) via their in-app purchase systems. We receive your subscription status but never your card number or banking details.
• Support communications: Any emails or messages you send to our support team.

2.2 Information Collected Automatically

• Device information: Device type, operating system version, and app version, used for compatibility and to manage your subscription. We do not use advertising identifiers.
• Usage data: Screens viewed, features used, session duration, and search queries within the app. This helps us understand how the app is being used and how to improve it.
• Location: HaggleBuddy does not collect your device location. You choose a market from a list; the app does not access GPS.
• Crash reports: This version does not include a crash-reporting SDK, so no crash or diagnostic data is collected. If we add one in future, we will update this policy first.

2.3 Information We Do Not Collect

• We do not collect your Bank Verification Number (BVN), National Identification Number (NIN), or any government-issued identity numbers.
• We do not access your contacts, photos, or files unless you explicitly share them with us.
• We do not collect your precise real-time location continuously.
• We do not collect data from your phone calls or messages.

3. How We Use Your Data

We use the information we collect to:

• Provide, operate, and improve the HaggleBuddy app and its features
• Personalise your experience and show you market prices relevant to your location
• Power the AI Haggle Coach and Roleplay Mode responses
• Process and verify community price reports you submit
• Save your price reports, points, and Pro status, and process Pro subscription payments via the app stores
• Send you important service updates, security alerts, and support responses
• Send you optional marketing communications (only with your explicit consent, and you can unsubscribe at any time)
• Analyse usage patterns to improve product features and fix bugs
• Comply with legal obligations under Nigerian law

We will never use your data for purposes incompatible with those listed above without obtaining your prior consent.

4. Data Sharing

We do not sell your personal data. We do not share your personal information with advertisers or data brokers.

We may share data in the following limited circumstances:

• Service providers: We use trusted third-party services to help operate the app (e.g., cloud hosting, analytics, payment processing, AI inference). These providers are contractually required to protect your data and use it only for the services they provide to us.
• Aggregated, anonymised data: We may share aggregated market price statistics that cannot be linked to any individual (e.g., "average tomato price in Lagos this week").
• Legal requirements: We may disclose your information if required to do so by Nigerian law, court order, or other valid legal process, or if we believe disclosure is necessary to protect the safety of our users or the public.
• Business transfer: If HaggleBuddy is acquired by or merged with another company, your data may be transferred. We will notify you in advance and your rights under this policy will continue to apply.

5. Data Storage & Security

Your data is stored on secure servers provided by Supabase, a cloud database provider. Servers are located within or outside Nigeria; where data is transferred internationally, appropriate safeguards are in place.

We protect your data using:

• Encryption in transit (TLS/HTTPS) for all data sent between your device and our servers
• Encryption at rest for stored data; payment details are handled entirely by Apple and Google and are never stored by us
• Role-based access controls so only authorised team members can access user data
• Regular security reviews and vulnerability monitoring

While we take all reasonable precautions, no method of transmission or storage over the internet is 100% secure.

Retention: We retain your data for as long as your anonymous account is active. If you request deletion, we will delete or anonymise your data within 30 days, except where we are required to retain it for legal compliance purposes.

6. Your Rights

Under the Nigeria Data Protection Regulation (NDPR) and applicable law, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Receive your data in a commonly used, machine-readable format
• Object: Object to our processing of your data for marketing purposes
• Withdraw consent: Withdraw any consent you have given us at any time
• Lodge a complaint: File a complaint with the Nigeria Data Protection Bureau (NDPB)

To exercise any of these rights, contact us at info@hagglebuddy.com. We will respond within 30 days.

7. Children's Privacy

HaggleBuddy is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it immediately. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@hagglebuddy.com.

8. Cookies & Tracking

Our mobile application does not use browser cookies. Our website (hagglebuddy.com) may use the following:

• Essential cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics cookies: We may use anonymised analytics to understand how visitors use our website. You can opt out via your browser settings.

We do not use advertising or cross-site tracking cookies. We do not participate in behavioural advertising networks.

9. Third-Party Services

HaggleBuddy integrates with the following third-party services. Their use of data is governed by their own privacy policies:

• Supabase — Database and authentication infrastructure (Privacy Policy)
• Anthropic Claude API — AI model powering the Haggle Coach feature. Queries are processed in real time; Anthropic's enterprise API agreements restrict use of queries for model training without consent. (Privacy Policy)
• Apple App Store / Google Play Store — Distribution platforms subject to Apple and Google's privacy policies.
• Payment processors — Pro subscription payments are handled by our payment partner; we do not store payment card details.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, if the changes are significant, notify you via email or in-app notification.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of HaggleBuddy after changes become effective constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: info@hagglebuddy.com
• Support: hagglebuddy.com/support
• Address: Haggle & Dende Limited, 24 Damaturu Road, Kaduna South, Kaduna State, Nigeria

We aim to respond to all privacy-related enquiries within 5 business days.